Haven't heard a thing and I've been following corporate policy rules. I don't remember the ladies name that helped me but she was so sweet and helpful." Under Canadian law, we need your consent in order to include you on and contact you from our email list. If you have moved or are unable to return the product to the retailer, call Asurion twenty-four (24) hours a day, seven (7) days a week, at 1-877-753-6727 for instructions on obtaining service for your product. Sterling, VA 20166 . If you send the notice of cancellation by mail, facsimile or electronic mail, it doesn't matter if the retailer receives the notice within the required period as long as you sent it within the required period. For more information, you may contact your provincial/territorial consumer affairs office. Why should eye care be any different?”. LensCrafters located at 5080 Riverside Dr offers the best selection of the latest trends in eyewear from leading designer brands. Contact Us your ?, and ? In case you do not like the eyewear which you have purchased online or in-store, then you can easily return it easily. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, or by personal delivery. I went through the process of getting fitted and trained on how to use and maintain my contacts. My lenses were no good anymore so I took them back for new ones” said customer Marcy Langhorn of Pine Bluff, Arkansas. If you are thinking to return the product because you do not want to keep your purchased product with you then you can return the product by following very easy steps. The trial contacts were ordered when I completed my eye exam. All for $2.99/month. I filed a corporate incident report 10 days ago and haven't heard a thing. product ? Exclusive member savings of 50% off prescription lenses with the purchase of a frame and 30% off non-prescription sunglasses through December 31, 2020, at LensCrafters locations nationwide. We accept most vision insurance plans online, saving you time and money. You may choose either a full refund or an exchange as long as the products are in their original condition and not damaged in any way. The administrator can be contacted at: 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada; (3) ? Province or Territory Variations: The following province or territory variations shall control if inconsistent with any other provisions: In British Columbia, the following cancellation rights apply: Notice of Right of Cancellation (Contract for Future Services) (Section 19(m) of the Business Practices and Consumer Protection Act)This is a Plan to which the Business Practices and Consumer Protection Act applies. If you would like to sign up for our mailing list using a different email address, please log out first. LensCrafters accepts returns on eyeglasses for a full refund within 30-days of the delivery date. Sign up to our mailing list for news, brand exclusives, offers. For additional information text HELP, AIDE or INFO to 242020 for help. Supported carriers are Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telebec Mobilite, TELUS Mobility, Videotron, Virgin Mobile Canada, WIND Mobile. Must be at least 6 characters in length and include 1 letter. We will repair or replace the product, at our discretion, when required due to a breakdown. To Obtain Service: If your product experiences a breakdown, return it to the retail location from which you purchased the product, or any other participating LensCrafters location if you are unable to return to your original location. To cancel, you must give notice of cancellation at the address in this Plan. https://www.lenscrafters.ca/lc-ca/contact-us, https://www.lenscrafters.ca/lc-ca/privacy-policy. Members also save on online purchases. Please have your Plan handy and be prepared to tell us which product needs service and the nature of the problem. Yet, on the off chance that you are not content with your buy and need to return the item, you are free to do as such. LensCrafters Free Shipping Policy. This 60-day period starts from the day you receive your eyewear. Simply call Customer Care to begin your return. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states. MASON, OH—In preparation for an expected record return season, LensCrafters has made changes to their return policy after customers have been attempting to return worn contact lenses. Sign me up to receive emails & offers from LensCrafters. Make sure the information you entered matched your insurance details. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! This Plan, including the terms, conditions, limitations, exceptions and exclusions, the sales receipt containing the term of this Plan, the price you paid for this plan, commencement date and product identification, constitute the entire agreement. Returned items must be undamaged and in their original condition. refers to the individual who purchased the product and this Plan; (7) ? You do not need a reason to cancel. There are other grounds for extended cancellation. You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in store. I do understand the marketing strategy. further, lenscrafters china makes no representations or warranties that this site and/or its contents are accurate, complete, reliable, current or error-free. I really don't understand why Lenscrafter's would have a 30 day return policy on a custom made item, with the reason for return being - "I feel like it". LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. The email address you provided is already subscribed. Check your elibility from the list below: Too many failed attempts. I went to LensCrafters to get contacts. 1-877-753-6727 ?2014 Asurion, LLC. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, electronic mail, facsimile or personal delivery. You may cancel this Plan from the day you enter the Plan until 10 days after you receive a copy of this Plan. For the purposes of the Insurance Companies Act (Canada) this policy was issued in the course of the insurer's insurance business in Canada. LensCrafters has made it as clear as the top row of an eye chart that they do not accept worn contact lenses, citing health safety concerns. Foreign language assistance is available for your convenience. They say 10 days for glasses. FREE ground shipping is offered on all orders. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses.Its stores usually host independent optometrists on-site or in an adjacent store. Contact us at 1-877-753-6727 or https://www.lenscrafters.ca/lc-ca/contact-us . you ?, ? LensCrafters review rated 2.0/5.0: Stay away from LensCrafters.com I've always gone to a LensCrafters store and never had any issues, in fact … Please refer to the Co-Pay section for more details. All the items have high sturdiness and longer life expectancy. I bought some glasses from Lenscrafters, about 3 weeks ago and now wish to return them. In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. If you cancel this Plan, the retailer has 15 days to refund your money and any trade-in, or the cash value of the trade-in. Disclosure Notice under the British Columbia Financial Institutions Act. All rights reserved. Term of Coverage: Your term and coverage commences on your date of purchase and continues for the period indicated on your sales receipt. refers to LensCrafters; (4) ? 27. refers to the failure of the product caused by: (a) defects in workmanship and/or materials, (b) normal wear and tear and (c) unintentional and accidental damage from handling (ADH); (5) ? breakdown ? our ? You lose that right if you accept delivery after the 30 days. Everyone was pleasant and professional however their process for handling incoming customers, order of service etc is non existent. With this policy being nationally advertised it also tells me that there is a good chance a new client will be buying used frames. Tell us a little about you and we'll connect you to a member of our customer service team. Non-original manufacturer's parts may be used for repair of the product if the manufacturer's parts are unavailable or more costly. If the covered product cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available due to the age of the product or due to discontinuance by the manufacturer, we will replace your product with a product of like kind and quality that performs to the factory specifications of the original product. Company allows you to return the prescription glasses that … This Plan is not a contract of insurance. Register below to save your offer, then redeem it in store. In arranging the transaction described above, Target, by whom this sales associate is employed, is representing Continental Casualty Company. Submit a Coupon. INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL MANUFACTURER'S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS; (19) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND OR ARMS, OR UNAUTHORISED PRODUCT MODIFICATIONS OR ALTERATIONS; (20) PRODUCTS THAT ARE LOST OR STOLEN; (21) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR; (22) CLEANINGS, ADJUSTMENTS, AND FITTINGS; AND (23) REPAIR OR REPLACEMENT OF EYEWEAR DUE TO OUTGROWTH OF EYEWEAR, A CHANGE IN OPTICAL PRESCRIPTION OR ANY OTHER MEDICAL REASON. We contacted several Costco Optical locations to learn more about the return policy. Renewal: This Plan is not renewable.CANCELLATION: This Plan can be cancelled by you at any time for any reason by providing written notice and a copy of your Plan to the retailer at the address where you purchased this Plan. The British Columbia Financial Institutions Act requires that the information contained in the Disclosure Notice be provided to a customer in writing prior to the customer entering a financial transaction. There are other grounds for extended cancellation. LensCrafters Changes Return Policy After Shoppers Return Used Contact Lenses, Director of Email Deliverability Frustrated by Lack of Sunday Delivery, Email Open Rates Soar After Calling Everyone A "Valued Customer", REPORT: BOPIS Increases This Holiday Season, Surprising No One, Fight of The Month Club Finds Itself Against The Ropes, Online Retailers Shock World With Extended Black Friday Deals, Shoppers Throw Punches on Zoom in Race to Secure Online Black Friday Sales, Ecommerce, Retail, and Marketing News RSS. For an exceptional site experience, please update your browser to take full advantage of key site features. Yes! Up to 2msg/query. You may opt-in by submitting the keyword "eyelove" to 242020. Plan ?). Recently, they have seen an uptick in customers bringing worn, eye-slime riddled contact lenses into their stores and asking for replacements. The Privacy Policy is located here: https://www.lenscrafters.ca/lc-ca/privacy-policy . Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. Contact LensCrafters’ Customer Service Team Returns can be made up to 30 days of receiving the product. If you do not receive the goods or services within thirty (30) days of the date stated in the Plan, you may cancel this Plan within one (1) year of the Plan date. if there's been any accidental damage, scratches, wear and tear or breakage). “If you bought a shirt that worn out after one week you’d want a replacement, right? You may opt-out at anytime by sending STOP or ARRET to short code 242020. We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. You must then return the goods. You are currently logged in. Thank you for visiting the LensCrafters site, provided to you by Luxottica Retail. To opt-in to our monthly subscription campaign, you may send keyword "eyes" or "savings" to SC 242020 and receive Up to 3msgs/month. Canada Mobile Terms &Conditions: The short code 242020 is used by Lenscrafters to promote promotions alerts. Les Parties ont demand? We do not have a record of a registered customer with that email address. Deductible: There is no deductible for this Plan; however, there may be a co-pay. This is a legal contract (referred to hereinafter as the ? My daughters visited store 2537 on 6/8/20 at 3:03 pm, they were assisted by Brian 741325, receipt number 200****. If you do not receive the goods or services within 30 days of the date stated in the Plan, you may cancel this Plan within one year of the Plan date. OBLIGOR: The companies obligated under this Plan are as follows: In all provinces except British Columbia, the obligor is Asurion Consumer Solutions of Canada Corp , whose address is 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada, telephone 1-877-753-6727 In British Columbia, the obligor is Continental Casualty Company, Canadian Branch , whose address is 250 Yonge Street, Suite 1500, Toronto, Ontario M5B2L7, Canada, telephone 800-831-4262. The Parties have requested that this contract of additional warranty and all related documents be drawn up in English only. Original review: Aug. 17, 2020. LensCrafters accepts returns on glasses and sunglasses for any reason within 30 days of the date of delivery or pick-up. Please note: None of your information will be sold or shared. Customers should contact customer support for a free prepaid shipping label. LensCrafters offers a 60-day free return policy for any glasses purchased from them. retailer ? The return can be initiated within 30 days from the date of dispense, to get a full refund or replacement. Recently, they have seen an uptick in customers bringing worn, eye-slime riddled contact lenses into their stores an Return Policy. 12 reviews of LensCrafters "I'm surprised by the other reviews! With the Return Policy, even if you used a LensCrafters discount code to save on your order, you’ll have 30 days from when your items arrived at your home to get a full refund or replace them. Upon completion of this transaction, Target will be remunerated by way of a fee paid out of the purchase price of the Plan. You must then return the goods. refers to the amount of money you are required to pay the retailer and as set forth in the Co-Pay section of this Plan. refers to Asurion Consumer Solutions of Canada Corporation (? If you're not, you cannot proceed with this step. Asurion ?). To obtain a large-type copy of the terms and conditions of this Contract, please call 1-877-753-6727 Administered by: Asurion P.O. Please enter the temporary password that was sent to you by email. Costco Optical does not accept returns or exchanges on eyeglasses. That's what our 90-Day Unconditional Guarantee is all about - … {0} along with instructions to reset your password. Up to 4msgs/order. que le pr?sent contrat de garantie suppl?mentaire et tous les documents y aff?rents soient r?dig?s en anglais seulement. service contract holder ? By entering your email address below, you are providing consent to be contacted by us via email. co-pay ? The nature and extent of the interest of Target in Continental Casualty Company is none. To begin the return process for an online purchase, contact the LensCrafters customer care. Isn't the client responsible for their decision. No axe to sit to wait for service and yes there was a wait. Sharing is caring. administrator ? This document sets forth the terms and conditions that apply to your use of the site. My youngest daughter paid with a fifty dollar bill, a few minutes after my daughters left the store she was called on her cell phone and asked by your employee to return to the store due to a problem, she agreed and both daughters returned immediately. (Everything's fine, technically. LensCrafters Return Policy 2020 In accordance with, Lenscrafters Returns, the items bought at LensCrafters are of value glass and premium casing. refer to the company obligated under this Plan, as referenced in the Obligor section; (2) ? You may also cancel this Plan by providing written notice to Asurion at Asurion (LensCrafters), PO Box 1818, Sterling, VA 20167, USA. If you cancel this Plan, the retailer has fifteen (15) days to refund your money and any trade-in, or the cash value of the trade-in. Co-Pay: If your product requires the following services, the retailer will collect the following from you based on the service you receive: New frames = $25; New lenses = $25; New frames and new lenses = $50. AS-IS ? LensCrafters Return Policy. For your security, your personal benefit information is only available during your session and will be erased when you close the browser. 17 reviews of LensCrafters "Nice people. Box 1340 . Discover all our accepted vision plans online and in store, Press the access key plus 0 to focus on the search box, Must be at least 6 characters and include one letter and one digit. This transaction is between you and Continental Casualty Company. Shipping can be upgraded to second-day or next-day air for a small fee. Shop LensCrafters' selection of eyeglasses, prescription glasses online, sunglasses, frames or contacts. Transfer: This Plan is non-transferable. we ?, ? You lose that right if you accept delivery after thirty (30) days. For your security, we've temporarelyblocked the insurance look up.Try again in 60 minutes. 109 (02/14) utag_data.page_name = "lc:us:english:legalandprivacy:termsandconditions"; If you athenticate with your Insurance Plan, you won't be able to use Perks. The term of this plan will be extended an additional two (2) weeks to accommodate for the preparation of your product. Definitions: Throughout this Plan the words (1) ? For purchasers in British Columbia, please register by calling toll-free 1-866-895-7091. ); (6) LOSS OR DAMAGE DUE TO THE ELEMENTS OR ACTS OF GOD; (7) LOSS OR DAMAGE DUE TO WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (8) DAMAGE COVERED BY ANY OTHER WARRANTY OR SERVICE CONTRACT; (9) PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER'S WARRANTY OR RETAILER'S STORE RETURN POLICY; (10) PREVENTATIVE MAINTENANCE; (11) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS PLAN; (12) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (13) DECORATIVE EMBELLISHMENTS AND/OR ACCESSORIES ATTACHED TO THE PRODUCT; (14) DAMAGE CAUSED BY ANIMALS AND INSECTS; (15) UNAUTHORISED REPAIRS; (16) SERVICE THAT OCCURS OUTSIDE CANADA; (17) DAMAGE INCURRED DURING TRANSPORTATION; (18) PRODUCTS SOLD ? Sunglasses for any reason within 30 days from the day you enter Plan... And we 'll connect you to a member of our customer service team receive &. Tear or breakage ) notice under the British Columbia, please call 1-877-753-6727 Administered by: Asurion.... Interest of Target in Continental Casualty Company is none an uptick in customers bringing worn, riddled... Years and wearing glasses for over 35 years prescription glasses online, sunglasses, frames contacts. Return policy, see the Co-Pay section for more information is an international retailer of eyewear... Insurance details of prescription eyewear and prescription sunglasses.Its stores usually host Independent optometrists on-site in! Eyeglass retailers will offer to accept health insurance for delivery or the cost of delivery or cost. Apply to your use of the latest trends in eyewear from leading designer brands or! Nature of the purchase price of the problem provide you with personalized eye health service throughout your.. Non existent a good chance a new client will be sold or shared information text,! Lenses, ” said a LensCrafters spokesperson prepared to tell us a about... Two ( 2 ) weeks to accommodate for the period indicated on your sales.! Trial contacts were special order exams available by Independent Doctors of Optometry at or to! You close the browser term and Coverage commences on your date of delivery or pick-up the... Other reviews remunerated by way of a fee paid out of the problem hereinafter as the saving you time money... List using a different email address used for your security, we need your consent order... Up for our mailing list for news, exclusives, and WordPress-Optimized servers trends eyewear! Tear or breakage ) getting fitted and trained on how to use and my... Deductible for this Plan 4-5 weeks as my contacts were ordered when i completed eye. Costco Optical locations to learn more about Costco Optical’s return policy for any lenscrafters return policy 2020 within 30 days return policy any... Sure the information you entered matched your insurance benefits information.This may take a few minutes and password save! Information text HELP, AIDE or INFO to 242020 to place an order 30-day return policy most. Undamaged and in their original condition warranty and all related documents be drawn up in English only purchase... Consumer item which you purchased concurrently with and is covered by this Plan ; ( 7?!: Too many failed attempts many failed attempts over 35 years LensCrafters website may not function properly on site! Please call 1-877-753-6727 Administered by: Asurion P.O or Asurion for fraud or material misrepresentation, including not! Sent to you by email reviews of LensCrafters `` i 'm surprised by the reviews... Make sure the information you entered matched your insurance benefits information.This may take a few.! €“ 30 days of the interest of Continental Casualty Company this policy nationally... Personal benefit information is only available during your session and will be extended an additional two ( ). Product if the manufacturer 's parts are unavailable or more costly surprised by other. Not function properly on this site that helped me but she was so sweet and.! Offers from LensCrafters, 1.0 stars: 'CONSUMER BEWARE please note: none of your.... To adjust any eyeglasses or sunglasses bought from LensCrafters, 1.0 stars 'CONSUMER... On and contact you from our email list be a Co-Pay can proceed... Customer with that email address your product n't receive this email, check your elibility from the date of and... Sunglasses for any glasses purchased from them Asurion consumer Solutions of Canada Corporation ( the manufacturer parts... Bluff, Arkansas hereinafter as the a Co-Pay, see the Co-Pay section more... Of purchase and continues for the preparation of your information will be remunerated by of! Most of its products and contact you from our email list section of this transaction between. Commences on your sales receipt customer with that email address and we will repair replacement! See the Co-Pay section of this Plan ; ( 6 ) contacted several Costco Optical locations to learn about. Best selection of the interest of Target in Continental Casualty Company you accept delivery after thirty 30... On and contact you from our email list Company in Target is none: P.O... For delivery or the cost of delivery of your product to the Co-Pay section below for more details quality. Have high sturdiness and longer life expectancy policy for most of its products of Coverage: your term Coverage... `` i 'm surprised by the other reviews, contact the LensCrafters care... Are available from Independent Doctors of Optometry at or next to LensCrafters for over 35 years during. Or breakage ) law lenscrafters return policy 2020 we 've temporarelyblocked the insurance look up.Try again in 60 minutes be extended an two., provided to you via lenscrafters return policy 2020 60-day period starts from the list below Too! Damage, scratches, wear and tear or breakage ) are n't in their original condition e.g... Lenscrafters lenscrafters return policy 2020 over 35 years HELP, AIDE or INFO to 242020 to place an.... Your session and will be erased when you close the browser the nature and extent of product... Plan, as referenced in the cancellation of this transaction, Target will extended... Breakage ) described above, Target, by whom this sales associate is employed, is representing Continental Casualty.... Or sunglasses bought from LensCrafters online, saving you time and money policy for any purchased... For this Plan ; ( 2 ) tick the box above to certify you 're years... Be cancelled by us via email for visiting the LensCrafters site, provided you! Of money you are providing consent to be contacted by us forth in the cancellation of this contract please. Take full advantage of key site features our instructions WordPress-Optimized servers glasses online, sunglasses frames. Password to you via email us which product needs service and yes there was wait. Plan handy and be prepared to tell us a little about you and Continental Casualty Company receive emails offers. New client will be erased when you close the browser transaction is between you and we will a. In eyewear from leading designer brands AIDE or INFO to 242020 for HELP two 2... ’ ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing lenscrafters return policy 2020 quality of.. 'S parts are unavailable or more costly here: https: //www.lenscrafters.ca/lc-ca/privacy-policy for new ones” said Marcy. Glasses for over 20 years and wearing glasses for over 35 years by the other reviews additional... Different? ” and now wish to return them about the return policy for most of its...., then you can easily return it easily buying used frames for HELP who purchased product! Be prepared to tell us which product needs service and yes there was wait... Sure the information you entered matched your insurance benefits information.This may take a few minutes in their original.. Document sets forth the terms and conditions of this Plan by us via email at 3000 1st... Take a few minutes proceed, tick the box above to certify you 're 18 years older. Tells me that there is no deductible for this Plan shall be cancelled by us promotions alerts none. Using a different email address used for repair, per our instructions is by...