I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! I waited some time - 4-5 months before doing a review. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. This is a function of the height and weight of an individual. We carry replacement gas lifts, casters, arm pads, bases, foot rings, combination kits and more. Very comfortable, looks new, easy to assemble. The delivery time was relatively quick. My family was in the furniture business, so I am picky about whom I buy from and the service. I did run into one problem in the process. It works, but not like it should. Now a year in we realized our other chairs needed some repairs. Truly outstanding! Bought a remanufactured Steelcase Leap V2 from them and have been very happy. I found the casters to be quite a pain in the backside to install. Looks like brand new and was very easy to assemble after watching the install video. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! I am happy with my purchase. My chair arrived on time and in great condition. But that’s where Crandall Office Furniture came in. Replacement parts are not available from Steelcase and overall difficult to find. I love the option colors and the build quality of this chair. Thanks, Crandall! Great product, and even greater service. I'm happy with my Steelcase Amia. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. If you’re going to be sitting … I came from a cheaper Staples chair which got the job done, but had its fair share of issues. They can't be beat when it comes to value for the money. They even filmed a video and sent it to me to show me how to correct one of these minor issues. I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. The company is also helping their local community by offering masks, which is a big plus in my books. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. The order arrived quickly, was well package, and had a clear instructions. It is one of the best choices for you. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them. I am very happy with the purchase and highly recommend this company. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Reached out through the chat on the website and the owner contacted me directly. A touch of old school customer service with new school efficiency - perfect transaction! Chair works great and arrived on time. Is your chair slowly (or quickly) sinking, but come right back up? Great company and even better customer service. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. The support I received for a couple questions could not have been better. Furthermore, analyze your knee position. Bought this for my husband and he said it gives great back support and no more back pain. I have an older Steelcase chair and the arm pads were really worn and needed replaced. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. Instructions were easy to follow and no tools needed. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. Very happy with my remanufactured SteelCase Leap chair. I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I didn't need to do that for either chair. My Steelcase Leap v2 looks brand new. It was a terrible chair, I then tried the Aeron. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. Other than some wear on the handles, it looked new. Go with Crandall and you will not be disappointed! Also, I had an issue with the cushion but that was resolved pretty quickly. Thanks! Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. We hope you love the products we recommend! I got a Leap V2 chair and everything turned out great. Ordered my chair online and it shipped pretty quickly. My order shipped extremely quickly and arrived in a single day after shipping. I received a response to my email the next day. The chair, while remanufactured, looks brand new and operates like new. Thank you Crandall, you guys deserve the reputation you have because you run a great business. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. In this article, we have shown you just how easy it is. To do this, you have to follow some simple steps. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else! The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. It will prevent you from experiencing a wide range of issues that arise due to bad posture. Got the Leap Chair V1. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I did not purchase any upgrades. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. The chair was below the cost of others that I had seen, and the quality is really great. Crandall was very helpful in returning and exchanging a chair that didn't work for me. Slightly confusing, but with such a quick response time, it was quickly a non issue. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. It arrived in 2 weeks and setup took a mere 10 min. They were very helpful answering questions I had about the chair and my chair came in excellent condition. After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. I don't regret my decision! Came quickly, easy to assemble, looks great. OUTSTANDING! Amazing customer service. The chair itself is amazing. Minimal assembly by my husband. Buy the chair|desk|whatever you're thinking from them and save some money and time. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Obviously a family-run business that delivers on their promises. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. I'll definitely keep Crandall furniture in mind for my office needs in the future. They have an excellent attention to detail and provide truly remarkable products. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. I was sure the Herman Miller Embody was for me. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. window.mc4wp = window.mc4wp || { :)I also chose a one of their custom fabric prints because I wanted some color in my home office. The chair arrived within 7 days exact chair I ordered, no issues. I'm very happy with my new office chair purchased from Crandall. I bought a remanufactured Steelcase Leap V2 from Crandall Office. Their cost-effective vinyl looks and feels like leather. I will and have already recommended Crandall to others. The cushions have been redone and are super comfortable. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. David is great customer service, top notch! I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. It's nice to purchase this kind of item from a trustworthy source. I'm happy with my purchase and the service they provided. [update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. I'd definitely recommend this company to anyone looking for a new desk chair. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! It was very easy to assemble. window.mc4wp.listeners.push( I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. Amazingly comfortable. There's no other place I'd buy my computer chairs from ever again. So a second order was placed, which shipped out much faster. While my needs for office furniture are small, you have a lifetime customer! I'm in the middle of downsizing and I'm debating whether or not to part with my old beat-up (but still functionally sound) heavy duty office chair that uses a purely mechanical screw-lift height adjustment mechanism to raise/ lower the seat. Got a Leap2 and it looks brand new. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Absolutely Awesome. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. This adjustment is typically controlled by a pneumatic cylinder that allows one-touch adjustment with the pull of a lever, some older chairs can have a simpler screw-type mechanism with a … Assembly was very easy, just following the instructions. Wonderful customer service and wonderful product. That is exactly what I found at Crandall Office Furniture. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. It was fully wrapped and carefully packed in the box. The replacement cylinder dropped in and worked perfectly. Everything works perfectly and looks new! The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Great chair and outstanding service. Same automatic raising and lowering, but at a reduced rate. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. I am very happy with my purchase. Videos helped with trouble-free assembly. It makes a difference. I wouldn't hesitate to order from them again. Shipping was quick. Office Solution Pro is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I did a lot of researching prior to purchasing from Crandall. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. All for $10 of parts. Again - patient and helpful. Very comfortable and we love the custom upholstery that we chose! The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. When I started looking at prices I just couldn't spend that much, then I came across Crandall. These guys went out of their way to come up with a hard to find part I needed. The set screw is slightly too loose – the cylinder is difficult to activate. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. Crandal has been helpful, informative, timely, and business-like throughout the purchasing process. From the service to the product, all 5 star. Turn the chair clockwise to lower or counterclockwise to raise the height. (2-to-1) Synchro Tilt: A lot of computer and task chairs offer this feature. - For office or household light duty furniture with threaded sockets. I can get my heels to touch the floor, the arm rests are actually 3 clicks from the lowest setting (hard to find a chair that won't give me frozen shoulder). Friendly and a good product. While using an office chair, it is necessary to keep it at a proper height. Easy set up, mostly clear directions as well as video support. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. Ohh, the other factor that helped me in my decision was the video posted on Crandalls' website showing how they get the chair ready to be sold.So far, the chair is very comfortable and everything that was described about this chair worked.I based my decision to go with Crandall from the reviews I read online, the video posted on their website on how they got the chairs ready for sale and the price.I'm happy so far, but it's only been about a week since I received it. Crandall was the perfect solution. If you're trying to decide which company to buy ergonomic chair from, I'd recommend them in a heartbeat! After that, sit on the chair and measure the distance between your knee and the floor. I talked with the owner before buying a rebuilt steelcase leap v2. Weird as it is to love your furniture, I LOVE this chair. The chair seat should move slowly. Each spin raises the chair approximately 1/4th of an inch. Theirs no funny business here. That's the way it should work. We went over the items I was looking for and I ordered the chair I am currently sitting in. This is a great resource. Bought a reman Leap 2 and it was pretty perfect. This results in the chair height not being able to be adjusted. After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. Staff very friendly and helpful! If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! It is indistinguishable from a new item. Thanks for a great experience. Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. EDIT: Thanks for responding regarding fabrics quality. My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. or give this as an option? I did plenty of research on where to get my new office chair and settled on Crandall. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. Highly recommend. I ordered a remanufactured office chair. Quick delivery and good price. Just awesome! She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. Good sign! Packaging was done well and the instructions sheet is clear. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. They provided videos support in the pricing was great thank you. I wouldn't have been able to tell it was refurbished instead of new. I was looking for a way to raise the height of my Steelcase Leap v2 chair and could not come up with a solution. The height is adjusted by turning the chair in circles around the base.The base post contains a screw mechanism that gives 2-3″ of adjustment. This Office Star manager's chair lets you adjust the seat height, tilt and tilt tension for a … I am recommending this to all of my friends and colleagues! Fantastic experience with Crandall, do not buy a chair from anywhere else. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. Ordered 2 Steelcase Leap v2 chairs. Height adjustment on your chair not working? I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. I followed along and was sitting pretty in no time.This is a company you can trust. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. Amazing customer service. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. The opposite for a shorter, lighter person, the lighter the control. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). To date, I am extremely satisfied and appreciative of my service via Crandall. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. It is a quality product that seems like it will last for years. The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. Our V2 arrived within 5 business days and it looks brand new. The red color on it looks great! The diagram to the right gives a breakdown of the set screw and how it interfaces with the gas cylinder. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. I love it. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair. I love it. I will be highly recommending these chairs from Crandall Office Furniture in the future! Customer service is spot on. Seat Height Adjustment The main area of adjustment for most office chairs is the seat height. Highly recommend. I needed a better office chair for the long hours in front of my home office desk. Sit on the chair and analyze the difference in the height. If you chat on their website she will probably be the one chatting you are with. Have not had a chair this comfortable since. Highly recommended! Received 1 week after ordering. My V2 Leap Steelcase chair is outstanding. My only complaint, the chair was a Christmas gift for my wife. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I picked the color I wanted. They had a lot of options to choose from and were so helpful. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. Affordable remanufactured high-end chairs and good customer service, fast shipping. )Well homegirl here can’t afford to drop $1200-$2000 on a new chair. Definitely a 5 outta 5 stars. Maybe I'm too picky. I special requested to stagger the making of chairs and they totally did. However, while working from home during Covid I was starting to experience back problems. Click Here to learn about how to fix your office chair that won’t stay up! I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. So for less than the price of a brand new chair with the same features, we have 2. The chair feels like new. In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. I stumbled on Crandall reading a testimonial from a satisfied customer. I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. A Hose Clamp. I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. Short people do not need more pressure while tall users will require more pressure. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. From start to finish - great product and excellent support/instructions. It arrived yesterday in excellent condition. I ordered a Steelcase Leap V2 from them and it was defective. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. It's just like sitting at work in the same chair! Fast shipment and easy to put together. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. Steve and David Crandall are great to work with. Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns! Typically controlled by a pneumatic cylinder that allows one-touch adjustment with the pull of a lever, some older chairs can have a simpler screw-type mechanism with a threaded shaft that works by rotating the chair. Wow. I recommend calling them direct when you are ready to purchase. I received in 2 DAYS! Bought replacement gas cylinder for one of my Steelcase Think chairs. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. PS: You will need a pipe wrench to get the old one off. Likewise, the youtube video showing how to replace the cylinder was exceptional. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. listeners: [], Using it for two weeks now and am very happy with my purchase. 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