eBay branded packaging. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you are unable to submit a claim online, … Purchase Date: 04/20/13 Acceptance: 4/23/13 00:16 AM Estimated Delivery Date: Tue. . View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy. In what case will my compensation request be rejected? If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Royal Mail will only compensate for material damage to, or part loss of, the contents of a letter or packet. The GSP makes things simple for buyers by automatically calculating import and shipping charges for international purchases upon checkout. Discover UPS Services. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. Customer Service. I have filed a damaged item case with DHL to investigate in the matter, but haven't heard back yet it has been 2 weeks now. Report Inappropriate Content. Read our full policy below for more details and specific requirements by listing category. By purchasing from us, you the buyer acknowledges this and will assist us with any damaged in-transit carrier requirements. Since when is this a violation? To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Damage; Partial parcel loss; Parcel loss; Tampering; Theft. He asked for a refund in exchange for returning the item, and I agreed, after that he opened a dispute with paypal and not with eBay, I responded to the dispute by agreeing to refund him as long as he return the console. The item was shipped via USPS Priority mail. Remarkable services that go beyond shipping and tracking to help you expand your business. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. 13 min article; Return an item for a refund. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Hopefully your seller will be cooperative once the claim is put in. Apr. Delivering possibility. You will greatly reduce the chance of your item being damaged if you wrap it correctly. 2 min article; Get help if you bought as a guest. Your postage provider may have specific requirements for receiving such items, so it’s worth checking with them before you send. All the buyer needs to do is open a case on PayPal to receive their refund. Royal Mail excludes cosmetic damage to the envelope or packaging, and will not accept liability for items that have not been secured or packaged in such a way as to prevent damage or part loss during the normal rigors of transit through the post. Return shipping . I contacted the seller who told me that since the package was sent Priority mail (and the shipping charges were paid using PayPal's USPS postage label printing application) the contents of the package were "automatically" insured by USPS for $100. Who is liable if my goods are damaged in transit? In the rare event your package is damaged in transit please contact us within 1-2 days of receiving your item. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. ***** A consignment of geriatric shoe manufacturers. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. Give your customers convenient delivery options. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. If they’ve changed their mind, your options depend on your return policy. Package senders or receivers can use our online submission process to report package damage. The damage i can see in the photos cannot have happened in transit without damage to the box. Here's this info. first if reported those listings will be removed , it's been policy for some time. After over a month of emails and calling them. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. While you wait for reimbursement from the party who damaged the item, you will still want to refund the buyer through PayPal (don't have the insurance company pay them out directly - have them pay you out instead). We ship from warehouses all over the country. If you are filing a loss claim, select the check box indicating "I have supporting documentation to describe the contents of the package(s)." You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. To claim for items paid for using stamps, Franking or online postage (including items sent and paid for at the Post Office) Complete our online Claim form For advice on how to claim for items posted in other ways, visit our Claims Centre Also bear in mind that postage providers may charge extra for large, heavy or irregularly shaped items. E-mail UPS. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Shippers require the original packaging and/or pictures. Delivery methods from eBay vary depending on where the eBay seller is physically located. 6 Carrier (Or whatever it's called): China Post So I tracked down the package and noticed that the bar has changed to "In Transit". The box was double wall heavy duty cardboard and the item was wrapped in several layers of bubblewrap, and airbags were used to fill in the gaps so the item was fairly snug in the box. 0 Highlighted. Supply of Services Legislation Message 1 of 6 (222 Views) Reply. In the event of your item arriving damaged, we can help. Supporting documentation also includes photos of damaged packages and/or contents (for Damage claims). Select the link below to e-mail UPS about your lost or damaged package. He sent photos showing damage, but says the packing box is not damaged. I have looked at the DHL's claim process for damage in transit and I require the buyer to send me photgraphs of how the package was delivered. How do I resolve this without it damaging my eBay feedback or me being left out of pocket? Report Inappropriate Content. One trick worth trying is to keep a supply of biscuit and sweets tins on hand as mailing boxes. 30 - Mon. Anything I should know about it? . We can’t be held responsible if your item is damaged in transit. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. I have asked for this but the buyer has refused. Extract from the eBay Money Back Guarantee Not Covered - items damaged during ... if something is damaged during transit you take it up with AusPost, they have a claims process for damaged and lost items. We will likely require you to send a photo of the damage in order to process a claim with the carrier. Before … I sent off an ebay package to a buyer. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. sorry about your weekend though . ... Plus, buyers are protected if the item is lost or damaged during international transit. seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Damage to packaging and concealed damage is extremely rare but we encourage you to open your item as soon as it is received and inspect your purchase. This allows us to cut down transit times and get you the parts you ordered quicker. When an item is damaged in transit, it's generally the responsibility of your courier service to reimburse you for any damages. It was damaged during shipping. When the item arrived, it had been damaged in transit and was no longer usable. For all I know the buyer could have ripped out the pages herself, or photoshopped the picture. If the seller can't keep the money, I'll make it to them, as I still consider the damage to be an unexpected type I've never seen before in all my years in the shipping business (the force could have gone through a good packaging anyway, IMHO). May. Frequently Asked Questions Retailer vs courier. a lot of the time, it is just the container, and the product is fine. - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt - Final confirmation screen of an online order with proof of payment - Itemized repair invoice or statement of non-repair - Appraisal(s) - Expense statement. Hope it works out for you, Farnell is pretty good about these things. You also have the option to submit photo documentation along with your claim. All claims must be made with Packlink via the online claim form within 30 calendar days from when the parcel was dispatched. you should file item not as described with either Paypal or Ebay. Regarding insurance, I have seen countless listings with optional insurance extra. While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. For information on Consumer Rights law, we recommend that you read this Business Companion Guide. The eBay Global Shipping Program lets you shop for thousands of items in hundreds of categories—with all the ease of shopping locally. When a business seller is selling an item to a consumer, any loss and damage to the goods that occur in transit are at the seller's risk. Re-shipment of items damaged in transit will be handled on a case-by-case basis. After getting in touch with the seller, I've decided to proceed with a claim for SNAD/damaged in transit. Therefore, in these cases, a buyer should not have to pay for postal insurance. I spoke to eBay regarding the issue and I am not responsible for damage in transit. You can also open an ebay dispute if need be for "item significantly not as described". If you have a reference number and want to check where your item is, please use Track your item. Even if it was the courier who damaged your goods - for example, by squashing your parcel through the letterbox - you should complain to the retailer, not the courier service. As a Shipper, Consignee, or Third Party, you can upload supporting documentation at the start of your claim. If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting. 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