Sites for Sore Eyes: An Analysis of Australian Tourism and Hospitality Web Sites. The results can provide objective and quantitative guidance to website design. This study aims at examining the reasons that motivate travelers to use online travel websites for travel information search and reservations by adapting technology acceptance model (TAM). Severe usability problems related to the interface quality, information quality, and service quality negatively affected the purchase and revisit intentions of most participants. Many businesses in hospitality and tourism incorporate information techn… This course will enable the student to analyze the components of the hospitality and tourism industry Mobile Technology. The research examined these practices according to a series of functional stages (managing, understanding, planning, building, and improving) as proposed by the Australian government to promote e-business development. This study investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website to evaluate whether its organization satisfies tourist needs. Information Technology has played an important role in the hospitality and tourism industry over the last decade. Introduction to Software Engineering & Information Technology 1. By comparing the results of customers' preferences for value-added services and tourism companies' offerings, it is found that tourism businesses should provide more value-added services on their Web sites in order to fill the gap between customers' preferences for such services and the companies' actual offerings. Culture is a complex and difficult to define concept. Evolution of computing technologies. It is also intended to include papers relevant to the industry in different national contexts. Intuitionistic fuzzy sets (IFS) are employed to identify the effect of state of a website feature on its trustworthiness. © Springer-Verlag GmbH Germany, part of Springer Nature, Not logged in 2. Springer Nature. The introduction of computers can be traced back to the early 60's when the vacuum tube was the primary component of computer systems. Data provided are for informational purposes only. Hospitality and tourism industry is one of the best performing industry, both at regional/domestic and international level. This article reports on research that explored the website implementation practices of 42 Australian small to medium size tourism enterprises (SMTEs). In fact it reduces trans- action and operational costs. Parsons and Oja (2013) mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector. Chapter 1 Learning Objectives. Information and communication systems embedded in a global net have had a profound influence on these industries, as also these industries with their presence in the electronic … Findings indicate that blended learning can improve SME owner-managers' knowledge of and proficiency in using web technology to expand their business. Findings show no differences over operational parameters of usability between the two websites. On the other hand, the supply of cultural tourism is evolving rapidly. Semistructured telephone interviews with 17 SME owner-managers were used to identify effects from a project using blended learning to support e-commerce adoption. The model consists of three main components: face-to-face meetings, online support, and an online learning platform. Perceived risk is found to have an effect on the importance of access to 13 of 17 value-added services. Find out more. The Effects of Internet Distribution of Travel and Tourism Services on the Marketing Mix: No-Frills, Fair Fares, and Fare Wars in the Air. Software 3. The artucke describes the development of a new and entertaining type of mobile tour guide system that positions the mobile handset as a key delivery system for site-specific cultural and historical information. The cell phone has become our tour guide, travel agency, best restaurant locator, map, and more. By rating the performance of the SMTEs via the functional stages, the authors suggest that there is room for improvement in a number of areas, especially in relation to the planning and building their websites. As a result of the significant disruption that is being caused by the COVID-19 pandemic we are very aware that many researchers will have difficulty in meeting the timelines associated with our peer review process during normal times. The Perception of Exploratory Browsing and Trust With Recommender Websites. The purpose of this article is to report on a study of 1) what kind of value-added services offered by tourism businesses' Web sites are perceived the most important by customers, and 2) a comparison between customers' preferences for and the actual offerings of value-added services by tourism businesses' Web sites. According to Richards (1996), cultural tourism has been traditionally associated with “high culture.” However, it is widely recognized that old distinctions between high and popular culture are disappearing rapidly. Information Technology & Tourism (ITT) is the first scientific interdisciplinary journal focusing on the nature and role of information technology within the context of tourism, travel and hospitality. All three recommenders suggest that trust plays a particularly strong role in the support of the decision-making and purchasing process. The other segment variables are found to have significant effects on fewer value-added services. With the IT (information & technology) sector undergoing tremendous changes in last 20 years, it is revolutionizing world hospitality industry with innovative technologies that has made landmark setting … This study benchmarks hotel chains' efforts to incorporate appropriately adapted content and facilities on their consumer websites as an indication of their commitment to servicing international markets. Results suggested that exchanging links with local points of interest, simplifying the pathways to different sorts of leisure breaks, increasing the depth of information related to in room facilities and pricing, providing proactive interactions, and avoiding third-party reservation systems will have positive effects on users' perceived satisfaction, purchase intention, and potential relationship building. The similarity of the derived concepts is examined by looking at their extensional and intensional components. A pragmatic methodology is introduced to enable innkeepers and travelers to correspond in their own preferred language. ITT will feature both empirical case studies and technical-theoretical papers looking at tourism-travel-hospitality from an IT point of view and at IT from an applied perspective. The recognition of the significance of the HBTA segment adds new perspectives to the debate on the disintermediation effect of ICTs on the travel distribution channel. Preparing for the New Tourism Economy: The Use of the Internet and Intranet in American Convention and Visitor Bureaus. Many casual gamblers, however, have little knowledge of racing and of the fundamental rules that underpin its various forms (which, while reasonably consistent across both location and type, do differ in some respects). Information Technology & Tourism focuses on academia as well as industry. Thus, access to risk-reducing value-added services is supposed to increase online purchase of tourism products. It can be used by the system designer to understand the limitations of an existing interaction design and guide him in the adoption of a new one that is able to improve customer relationship, the usage of their website, and the conversion rate of their online users. The North American-based Web sites outperform their Asian counterparts significantly in many selected variables. The concept of digital open educational sources in tourism is proposed and its potential to address the challenges of customization and inclusiveness in the developing economies context is explored. The four main focuses of IT personnel are business computer […] In this article, we describe the development of the Automatic Website Evaluation System (AWES), an automated website evaluation tool. The need for such a dialogue and scholarship can be reasoned by the growing number of TIS conferences worldwide that each year attract a very large and growing audience. We have summarized these problems in two categories: user interaction with information and the management of information contents. Despite the growing attention given to web usability, little is understood as to what usability problems threaten the e-marketing initiatives of hotels. Increasingly experienced and sophisticated consumers are interested not just in traditional cultural attractions, such as museums and monuments, but also in the living culture of a destination, such as language, customs, and gastronomy. Both customers and businesses can benefit from improved communication, reservations, and guest service systems. Information Technology & Tourism is now included in the Social Sciences Citation Index (SSCI)! Information Technology & Tourism aims to contribute to the process of theory building, and hence to the advancement of research and scholarship in this growing field. - 104.238.80.180. Information Technology & Tourism aims primarily to contribute to the process of theory building, and hence to the advancement of research and scholarship in this growing field. Online auction is one of the few examples of how e-commerce over the Internet can truly transform a business model, rather than simply transplanting it to a different medium. This article reports on a study about examining airfare reservation services in travel Web sites. The high competition in this field makes it necessary for the organization to attract and retain the users through user-friendly and trustworthy websites. A 1958 article in Harvard Business Review referred to information technology as consisting of three basic parts: computational data processing, decision support, and business software. Three recommender systems were tested to support a model applicable for different product categories. The development and advancement of information technology has had a major impact on tourism. Here we describe main issues related to the design and prototype implementation of the tourism context-aware application and main results of user trials. Information technology has influenced all walks of our lives over the last few decades in a tremendous manner with the Tourism and Travel sector being one of the chief beneficiaries. To what extent are regional tourism organizations (RTOS) in Australia leveraging the benefits of web technology for destination marketing and ecommerce?. Information Technology and Tourism: A Research Agenda. The field of travel and tourism has been significantly affected by the recent trend of increased web usage. Information Technology for Small and Medium-Sized Tourism Enterprises: Adaptation and Benefits. Several context-aware applications exist that provide tourists with location-based content delivery and interface adaptation to current activity. Customers are divided into segments based on 1) Internet experience, 2) experience with tourism products, 3) search mode, 4) product complexity, and 5) perceived level of risk associated with purchasing tourism products. Especially tourist types with travel motives of knowledge acquisition and exploration were identified to be most willing to share their travel experiences. The results suggest that perceived usefulness determines behavioral intention to use the travel website. To explore the issues relating to World Wide Web pages/sites on which touristic attractions are promoted, a detailed analysis was conducted of material on two Web sites for the PRC coastal city of Dalian, one in Chinese and the other in English. After prototyping and user testing, new strategies for developing mobile information service with entertainment elements to deliver cultural historical content of the location were considered. What Is Information Technology? Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. Source: Turban, Efraim, Rainer, R. Kelly Jr., Potter, Richard E., (2005); “Introduction to Information Technology”; John Wiley & Sons, Inc., 3rd Edition. The development and advancement of information technology has had a huge impact on tourism. The purpose of this study was to examine usability differences between single-screen and multiscreen booking interfaces within a hotel reservation context. Yet these important design qualities remain to date undefined and difficult to evaluate in a convenient and objective way. Introduction to Hospitality and Tourism. Please do let us know if you need additional time. 4 Chapter 1 Introduction to Information Technology—Hardware, Software, and Telecommunications embedded in anything from appliances to humans. This chapter has introduced the reader to the basic background of information technology, its development and evolution over the … This study benefits practitioners in the preimplementation stage to overcome complaints that system characteristics are arbitrary or in the postimplementation stage to determine the kinds of changes that provide the most meaningful impacts. Several suppliers aim at fulfilling the desire “edu-tainment”: education and entertainment at the same time. This article gives an overview of home-based travel agencies/agents (HBTAs) in conjunction with the theory of home-based businesses and the disintermediation of the travel distribution channel. Pair IEP students with readers. A motive underpinning this research was a desire to produce a tool that might assist visitors wishing to experience the Australian provincial racing circuit to get the most out of their involvement. Finally, this article discusses the importance of these findings for destination marketing. This video is part of an online course being taught at the University of California, "ICS 5: Global Disruption and Information Technology". On this occasion, 18 international experts from the aviation and ICT industry met in Schadau Castle, Thun (Switzerland) to discuss the topic in four consecutive sessions. Tourism is an important sector in the economy contributing around 10% to worldwide GDP, projected to rise to nearly 11% by 2014 (World Tourism Council (2004). The results of the study indicate that the most important value of the system is the richness and timeliness of information. Yet the effect of the two sites is opposite of what might be predicted: the Chinese site is dynamic, open, and interesting, whereas the English site is static, entropic, and dull. Websites are now the basic requirement to an increasing number of communication and business strategies. Introduction. Introduction: Information Communication Technologies, Tourism, Culture, and Art, Assessing the Global E-Readiness of Hotel Chain Websites, Toward Semantic Interoperability in Travel Planning on the Semantic Web: Learning a Reference Ontology from Online Heterogeneous Tourist Attraction Classification Systems. The Rise of the ICT-Dependent Home-Based Travel Agents: Mass Tourism to Mass Travel Entrepreneurship, Enhancing the Australian Regional Racing Experience for Tourists: A Betting Aid for Novice Punters, Mobile Business in Air Travel: Results from an Explorative Workshop. And the tourism industry poses several challenges to the IT field and its methodologies. Both individual findings and the summary Global e-readiness Index suggest that most are not thinking globally in their e-commerce efforts. In this article, we describe a decision support system designed to assist and educate novice punters. instructions how to enable JavaScript in your web browser, Information technology & tourism (Online), Information technology & tourism, Information technology and tourism, Internet Resource, Computer File, Journal / Magazine / Newspaper. As part of this partnership, recent articles from this journal are now available on ResearchGate. Faces of the "New China": A Comparison of Touristic Web Sites in the Chinese and English Languages. Information technology as the information backbone provides effective tools for both consumers and suppliers in the purchasing and distribution of tourism products. Implications for hotel marketers and avenues for future research are also discussed. Cultural tourism is one of the fast growing sectors of the world tourism industry. We take advantage of these findings for a playful user preference elicitation approach and propose a profiling technique based on photograph selection. ResearchGate and Springer Nature have partnered to pioneer innovative access models for scientific content. The multiscreen booking engine architected around HTML and the traditional Web development model has largely been the norm since the advent of transactional technologies on the Internet. Learn about publishing Open Access with us, Does virtual reality attract visitors? The method is based on formal concept analysis. The findings provide a basis for further research. Information Technology & Tourism aims to contribute to the process of theory building, and hence to the advancement of research and scholarship in this growing field. Such identification can significantly affect the usability of a website and hence the commercial success of that website. 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